Need help with an exchange or return?
At Proto101, our business is to create the best basics. If something's not working out for you, we are happy to exchange or accept any unwashed and unworn items within 45 days from purchase. With free returns and shipping, we make returns and exchanges simple for you.
Garments must be in the unworn or unused, unwashed, and in original packaging in order to be eligible for return.
To start a return, contact us at email@example.com with your order # and items you'd like to return. We’ll send you a return shipping label, as well as instructions on how and where to send your package.
You can always contact us for any return question at firstname.lastname@example.org.
Once we receive your returned item, we will initiate your refund. Refunds are refunded to your original payment method.